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            Add New Custom Media

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            Add New Custom Media

            Assign media file URLs from your repository to each custom media name. You can use the one you uploaded. Update or replace the assigned media at any time.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To add custom media:

            Agentforce Contact Center Admin (Salesforce Voice) permission set.

            Learn how to view permissions in this permission set.
            1. From Setup, enter Voice in the Quick Find box, and select Media Management.
            2. In the Media Names tab, click New Media Name in the Custom Media Names section.
            3. In the Media Name field, enter a unique name that describes how the audio is used.
            4. In the Media File section, select the media file URL from the Media File Library.
            5. Save the changes.
              Your custom media name now appears alongside system-defined names and can be selected in flows.
             
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