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            Set Calling Hours for WhatsApp Voice Channel

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            Set Calling Hours for WhatsApp Voice Channel

            Define the hours that you're available to receive calls from your customers.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To set calling hours:

            Agentforce Contact Center Admin (Salesforce Voice) permission set

            Learn how to view permissions in this permission set.
            1. From Communications Channels, under All Channels, click your WhatsApp voice channel to open it.
            2. From the Voice tab, under Call Settings, in Set Call Availability, click Manage.
            3. Select your time zone and the days that you’re available. For each available day, enter the start and end time for receiving calls.
            4. To set business holidays, in the Holidays section, click New Holiday.
            5. Click Update.
             
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