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            Deactivate WhatsApp Voice Channel

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            Deactivate WhatsApp Voice Channel

            Deactivate the selected voice channel to ensure agents can no longer use it for communication. To reuse the channel, you must activate it again.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To deactivate a channel:

            Agentforce Contact Center Admin (Salesforce Voice) permission set.

            Learn how to view permissions in this permission set.
            1. From Setup, use Quick Find to go to Communication Channels.
            2. In All Channels, click the WhatsApp voice channel you want to deactivate.
            3. Click the dropdown and select Deactivate Voice Channel.
              Deactivate a WhatsApp voice channel.
             
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