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            Manage Voice Channel Details in Salesforce Voice

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            Manage Voice Channel Details in Salesforce Voice

            Update your call and routing settings at any time. 

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To manage channels:

            Agentforce Contact Center Admin (Salesforce Voice) permission set.

            Learn how to view permissions in this permission set.
            1. From Setup, use Quick Find to go to Communication Channels.
            2. From the All Channels tab, go to the channel that you want to manage and click to see its details.
            3. To see the voice details of the channel, go to the Voice tab.
            4. To change the channel name or routing details, click Edit.
            5. Save your changes.
             
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            Salesforce Help | Article