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            Add AI Agents to your Agentforce Contact Center

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            Add AI Agents to your Agentforce Contact Center

            Create intelligent, trusted, and customizable voice-enabled agents for your customers and employees and add them to your contact center.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To build and manage Service agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application
            1. To create a voice-enabled agent, create a new agent, create a telephony connection, and configure voice mode settings. For instructions, see Create a Voice-enabled Agent.
            2. Configure an Omni-Channel flow to transfer inbound calls to the voice-enabled agent.
             
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            Salesforce Help | Article