Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Manage a Recording

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Manage a Recording

            Download or delete a call recording.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To manage a recording:

            Agentforce Contact Center Admin (Salesforce Voice) permission set.

            Learn how to view permissions in this permission set.
            1. Open the Voice Calls tab. Alternatively, open the App Launcher, enter Voice, and select Voice Calls.
            2. Click the Voice Call record for the call that you want to manage.
            3. In the Call Audio Player, click and select Download Call Recording.
              Options to download or delete a call recording from the Call Audio Player.
              Downloaded recordings are saved to your default folder as specified in your system settings.
            4. In the Call Audio Player, select Delete Call Recording.
              If you delete a call recording, you can’t recover it again.
            5. Click Delete.
             
            Loading
            Salesforce Help | Article