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            Manage WhatsApp Voice Channel

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            Manage WhatsApp Voice Channel

            Update your call and routing settings any time after you create the WhatsApp voice channel.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To manage a WhatsApp Voice channel:

            Agentforce Contact Center Admin (Salesforce Voice) permission set.

            Learn how to view permissions in this permission set.
            1. From Communications Channels, under All Channels, click the channel you want to edit.
              To check if your channel is enabled for WhatsApp Voice, hover over the icon in the Type column. You should see the WhatsApp Voice tooltip.
              See the tooltip for the Type column.
            2. From the Voice tab, update any settings you want and save your changes.
             
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