Monitor Salesforce Voice in Agentforce Contact Center

This article applies to:

Salesforce Voice (Native Telephony)

• Configure Prebuilt Reports and Dashboards
  To track the performance of your contact center and reps, install the prebuilt Service Cloud reports and dashboards. These reports appear in the Reports tab within the Command Center for Service. You can copy, modify, and delete them, if needed.
• View Prebuilt Reports and Dashboards
  Supervisors can access historical insights via the Reports tab in the Command Center for Service.
• Troubleshoot Error and Information Codes for Salesforce Voice
  Check your softphone error message or information code against our reference list to see what action to take to make reps’ calls run smoothly.