You are here:
Provision a New Phone Number in Salesforce Voice
Claim a number to make and receive calls from the Agentforce Contact Center.
Required Editions
This article applies to:
Salesforce Voice (Native Telephony)
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To provision a phone number | Agentforce Contact Center Admin (Salesforce Voice) permission sets. Learn how to view permissions in this permission set. |
To provision a number, use the one-time setup from Salesforce Go that creates a basic contact center or follow the instructions here. You can provision up to four numbers in the sandbox org. You can’t move a number that you provisioned in the sandbox org to your production org.
- Get a number lease for the number type that you want - 10-digit long code and/or toll-free. After getting the number lease, it takes up to eight hours for the information to be updated in the Salesforce system.
-
From Setup, use Quick Find to go to Communication Channels.
Note Stay on the Communication Channels node till you complete the workflow to procure a new number. At any point during the process, if you navigate to another node in Setup, your new number won’t show up correctly after you procure it. - Click New Number.
- Select a country and number type, and then click Next.
- To search for available numbers, enter an area code or prefix and click Search.
- Select a number, and click Next.
- Review your selection and click Finish. Your number is queued for provisioning and is in the Provisioning status. To see the latest status, click the refresh icon.
After your number is successfully provisioned, you receive a confirmation email. The number is ready to be used, when its status is Live.
If two users provision the same number at the same time, the number is allocated to the user whose request came through first in the system.
