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            See Real-Time Conversations

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            See Real-Time Conversations

            A call transcript is generated in real time during the call and attached to the call record. You can easily refer to it during and after the call.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To provision a phone number

            Agentforce Contact Center Rep (Salesforce Voice) permission set.

            OR

            Agentforce Contact Center Supervisor (Salesforce Voice) permission set.

            Learn how to view permissions in this permission set.

            While you’re on a call, see the Conversation window where the conversation is transcribed.

            See real time conversation transcripts while on a call.
             
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            Salesforce Help | Article