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            Set Number as Default Caller Line Identifier

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            Set Number as Default Caller Line Identifier

            Set a 10-digit long code number that supports outbound calling as your default Caller Line Identification (CLI) number. You can't use a toll-free number as your default CLI number. The CLI number must be associated with a voice channel.

            Required Editions

            This article applies to:

            Salesforce Voice (Native Telephony)

            View supported editions.
            User Permissions Needed
            To set a default CLI number:

            Agentforce Contact Center Admin (Salesforce Voice) permission set.

            Learn how to view permissions in this permission set.
            1. From Setup, use Quick Find to go to Communication Channels.
            2. In the Numbers tab, search for the 10-digit long code number you want to set as the CLI number. 
            3. Click the number and then click Edit.
            4. In the Number Details section, select Set number as the default Caller Line Identification (CLI) for outgoing calls and save your changes.
            5. Click Confirm.
            6. To verify that your number has been set as the default CLI, in the Numbers tab, search for your number. An icon next to the number indicates that it's the default CLI.
              Default CLI numbers are marked with an icon.
             
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            Salesforce Help | Article