Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Languages and Voice Profiles

          Languages and Voice Profiles

          Engage better with your customers by customizing your IVR messages by using different voice profiles that are available out-of-the-box.

          Required Editions

          View supported editions.
          Language Language Code Voice Profile Gender Age Tone/Style Accent Description
          English (United States) en-US Jerry Male Middle-aged Semi-Deep voice American A clear voice with a deep American accent speaking at a normal conversational pace. The tone is friendly and easygoing.
          English (United States) en-US Jamahal Male Young adult African American, younger voice African-American Young African American voice with an incredibly energetic and vibrant tone that brings infectious enthusiasm and dynamic energy to every conversation he leads.
          English (United States) en-US Finn Male Young adult Higher pitch, friendly American A thirty-something man with a clear tenor voice who talks at a brisk conversational pace that feels energetic and engaging like catching up with a quick-witted friend.
          English (United States) en-US Jeff Male Middle-aged Friendly, medium-pitch American A distinguished podcaster whose deep authoritative voice commands attention and respect while delivering content with sophisticated poise and magnetic presence that captivates listeners.
          English (United States) en-US Chris Male Middle-aged Bassy, Crisp and casual American Laidback middle-aged man with a smooth gravelly voice who speaks in an effortlessly relaxed way that feels like chatting with your coolest friend over coffee.
          English (United States) en-US Will Male Young adult Casual, natural, and younger American Young man with a distinctive nasal voice and relaxed vibe who brings that perfect casual energy that keeps podcast listeners hooked and coming back for more episodes.
          English (United States) en-US Juniper (Default Voice) Female Middle-aged Husky-pitch American Grounded female professional with a polished authoritative voice that delivers content with confidence and clarity making her ideal for podcasts or engaging AI conversations.
          English (United States) en-US Cassidy Female Middle-aged Huskier American Confident female podcaster whose extensive music industry background brings deep expertise and insider knowledge to every conversation with professional authority.
          English (United States) en-US Skye Female Young adult Higher-pitched, raspy American Young woman with a sweet melodic voice who discusses arts and movies at a quicker conversational pace that feels like chatting with a knowledgeable friend.
          English (United States) en-US River Female Young adult More gender-neutral American Relaxed neutral voice that flows smoothly between storytelling and conversation making it perfectly versatile for narrating documentaries or engaging dialogue projects.
          English (United States) en-US Laura Female Middle-aged Higher pitch, slight nasal American Young adult female voice that radiates sunny enthusiasm paired with a delightfully quirky attitude that brings charm and personality to every project she tackles.
          English (United States) en-US Jennifer Female Young adult Husky, pitch, Californian American A very natural young woman who is friendly but personal. She has a conversational pace and sounds realistic.
          Spanish (Mexico) es-MX José Male Middle-aged Professional, semi-deep Mexican Professional Spanish-speaking male with a semi-deep warm voice and authentic Mexican accent that brings cultural richness and authoritative presence to any content.
          Spanish (Mexico) es-MX Javier Male Young Adult Young and crisp, quicker paced Mexican A male voice in his mid-30s with a Mexican accent. He is friendly and relaxed. Conversational pacing with warmth and natural pauses.
          Spanish (Mexico) es-MX Miguel Male Middle-aged Deep voice, Professional Mexican Mid-30s with a Mexican accent. Friendly and informal. Conversational pacing with warmth. The man speaks quickly and is friendly.
          Spanish (Mexico) es-MX Sofía (Default Voice) Female Middle-aged Friendly, medium-pitch Mexican Friendly medium-pitched female voice with a charming Latin American accent that brings warmth and cultural authenticity to conversations and content delivery.
          Spanish (Mexico) es-MX Camila Female Middle-aged More natural and relaxed Mexican Relaxed female speaker with a natural Mexican accent who maintains an easygoing conversational pace that feels authentic and comfortably engaging for listeners.
          Spanish (Mexico) es-MX Isabel Female Middle-aged Professional and medium-paced Mexican Comforting voice from a woman in her 40s. She speaks with empathy and with a deliberate pace.
          Portuguese (Brazil) pt-BR Thiago Male Middle-aged Bassy, Crisp and expressive Brazilian A professional and composed Brazilian Portuguese man's voice. The timbre is smooth, clear, and slightly warm with a slow and deliberate pace. The intonation is formal and reassuring and the articulation is precise.
          Portuguese (Brazil) pt-BR Pedro Male Young Adult   Brazilian Round and warm tone from a middle-aged man from Rio de Janeiro. He speaks with a conversational pace.
          Portuguese (Brazil) pt-BR Tatiane (Default Voice) Female Middle-aged Husky-pitch, expressive Brazilian A gentle, clear, and slightly breathy woman's voice with a European Portuguese accent. The tone is professional and slightly apologetic with a measured melodic intonation and a deliberate mid-to-low pitch.
          Portuguese (Brazil) pt-BR Mariana Female Young Adult   Brazilian A young woman with an upbeat and friendly tone. She speaks in a professional but happy manner.
          French (Canada) fr-CA Mathieu Male Middle-aged   French-Canadian A clear and smoothFrench-Canadian man's voice with a slightly nasal quality and a moderate and steady pace. The tone is calm and professional with a flat intonation that's slightly apologetic and reassuring.
          French (Canada) fr-CA Philippe Male Middle-aged   French-Canadian Professional French-Canadian man from Quebec who speaks slowly and clearly with a polished voice that sounds authoritative without being overly formal or stiff.
          French (Canada) fr-CA Gabriel Male Middle-aged   French-Canadian Conversational French-Canadian voice with a friendly approachable tone who delivers content in a relaxed natural style
          French (Canada) fr-CA Mélodie (Default Voice) Female Middle-aged   French-Canadian A bright and clear French-Canadian woman's voice. The timbre is smooth with a high register and a breathy quality. Her tone is professional and apologetic with a moderate and deliberate pace.
          French (Canada) fr-CA Amélie Female Middle-aged   French-Canadian A calm and professional woman. Her voice is smooth and slightly breathy with a slow deliberate pace and gentle reassuring tone.
          French (Canada) fr-CA Gabrielle Female Middle-aged   French-Canadian A professional woman with a soft and clear Quebec accent. Her voice is slightly airy with a smooth calm and reassuring tone. Her pace is slow and deliberate with a consistent volume.
           
          Loading
          Salesforce Help | Article