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Agentic Portal Usage Limits and Licensing
Review the supported editions and usage limits for AI features in Agentic Portals.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Aura and LWR Experience Cloud Sites |
| Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce for Service add-on |
| Available in: Available in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires additional add-on licenses. |
Agentic Portal features are included with your existing Customer Community licenses. Usage counts the number of unique AI interactions per login or member.
| License SKU | AI Article Summaries | Dynamic Q&A | List Price (Ref) |
|---|---|---|---|
| CC Logins | 1 per Login | 1 per 10 Logins | $2 / login |
| CC Member | 1 per Login | 1 per 10 Logins | $5 / member |
| CC+ Logins | 5 per Member | 1 per Member | $6 / login |
| CC+ Member | 5 per Member | 1 per Member | $15 / member |
| Unlimited CC | 150,000 per Year | 20,000 per Year | $500,000 / year |
| Unlimited CC+ | 150,000 per Year | 20,000 per Year | $750,000 / year |
Note The Digital Wallet tracks Quick Chat usage separately through Flex Credits.
- Monitor and Audit Agentic Portal Usage
Track how your customers use AI features and manage your usage limits with session-based reporting. - Quick Chat and Flex Credits
Learn how Quick Chat uses the Agentforce Action Framework and Flex Credits for real-time support.
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