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Bring Your Own Channel to Salesforce
Use your favorite features from your preferred Messaging or Contact Center as a Service (CCaaS) provider while giving service reps and supervisors a consistent experience within Salesforce. Connect an external Messaging provider to Salesforce with Bring Your Own Channel for Messaging. Or connect an external contact center from a CCaaS provider to Salesforce with Bring Your Own Channel for CCaaS. While both channel types provide Messaging capabilities, you can manage both Voice and Messaging channels in a single contact center and process routing in a partner system when you integrate with a CCaaS provider.
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