View and Edit Cases from the Case Detail Page in Case Feed

On the Case Detail page, you can:

• View and edit case information, including changing contact and account information, status, origin, priority, type, and case reason.
• Change or update the case subject and description.
• View related lists and use them to complete additional tasks (for example, viewing the approval history on a case or adding members to a case team).
• Close a case.
• Delete a case.
• Clone a case.

Note If your organization has inline editing enabled, you can use it on the Case Detail page.

To switch between the feed view and the case details page when viewing a case, use the buttons or, if you're working in the Salesforce console, the buttons

To open a printable display of the case details, click Printable View on any page in Case Feed.