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            Activate Data Categories on Your LWR Site

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            Activate Data Categories on Your LWR Site

            Data categories are an organizational structure for your internal knowledge and catalog items, which helps you classify, discover, and show the most relevant article, question, or idea to your users.

            Required Editions

            Available in Salesforce Classic and Lightning Experience. View supported editions.

            You can’t create data categories in LWR, but you can use previously created data categories to arrange the way information is presented to site users. Only data categories that are exposed to the site are shown on data category pages.

            1. From your LWR site in Experience Builder, open Workspaces and click Data Categories
            2. Click Category Activation.
            3. Select checkboxes of data categories to apply them to your LWR site.

              Selecting a data category group doesn’t select all children in that group, but selecting a child data category auto-selects the parent data category group.

            4. Save your work.

            After activating data categories, place the Knowledge Article List (Beta) component on your site. The component shows site users knowledge articles related to the data categories you selected if you’re using the default data provider, Self-Service.

            If the Knowledge Article List (Beta) component is on the Network Data Category (NDC) detail page, we recommend using the Self Service data provider. If the article list component is on any page other than the NDC page, the Self Service data provider is unavailable, and you must use a different data provider.

            See Also

             
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