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Console Configurable Features in Salesforce Classic
An administrator must enable and configure most console features to determine how console users view and work with data.
Required Editions
| Available in: Salesforce Classic |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| Configure a Salesforce Console for Service: | Customize Application |
| Configure a Salesforce Console for Sales: | Customize Application AND Sales Console User |
To edit a Salesforce Classic console app, you must be in Salesforce Classic. From Setup, enter Apps in the Quick Find box, then select Apps and click Edit next to your console app.
You can’t upgrade a Salesforce Classic console app to Lightning Experience. You can choose to display or hide the app in the Lightning Experience App Launcher, but you can’t edit the app from the App Manager page in Lightning Experience Setup. To get started in Lightning Experience, customize these Salesforce-provided Lightning console apps: Service Console and Sales Console. You can also recreate your Salesforce Classic console app in Lightning Experience, but using the Salesforce out-of-the-box app is faster and easier.
| Feature | Automatically Enabled? | Available in a Console for Sales | Available in a Console for Service |
| Brand a Console |
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| Highlights Panel |
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| Pinned Lists |
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| Push Notifications |
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| Responsive Lists |
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| Keyboard Shortcuts |
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| Save User Sessions |
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| Allow Domains |
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| Console Components |
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| History Component |
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| Multi-Monitor Components |
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| Interaction Logs |
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| Knowledge Sidebar |
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| Knowledge One Footer |
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| Softphone Integration |
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| Chat |
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| Macros |
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