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Work with a Salesforce Console in Salesforce Classic
Get more done faster using a console’s enhanced interface to work with records.
Required Editions
| Available in: Salesforce Classic |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions |
Unlike standard Salesforce pages, all items you click in a console display as tabs. Along with the efficiency of tab-based navigation, a console helps you:
- Work with many records simultaneously
- View most recently used tabs and bookmarks
- Resize pinned lists to see more information
- Navigate more quickly using keyboard shortcuts
- Work across multiple monitors
A console’s dashboard-like interface organizes related data all on one screen so that you can:
- Search for records
- Jot notes on records using the interaction log
- See when records you’re viewing have been edited by others
- Use a SoftPhone to make and receive calls
Additionally, with a Salesforce console for service, you can:
Note If your Salesforce admin adds custom console components, additional
functionality is available for you in the sidebars and footers of a
console.
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