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Salesforce Console
Who Can Access Lightning Console Apps?

Who Can Access Lightning Console Apps?

To access and use a Lightning console app, users must have the Lightning Console User permission and their profile must be added to the Lightning console app.

You can enable the Lightning Console User permission for the following user licenses.

User License Description
Salesforce

Access is enabled.

For users with Salesforce licenses, such as Sales Cloud and Service Cloud feature licenses, the Lightning Console User permission is enabled by default. You can’t disable the Lightning Console User permission for users with a Salesforce user license.

Salesforce Platform

Available for an extra cost. Some restrictions apply. For more information, contact your Salesforce account executive.

For users with Salesforce Platform licenses, you assign a Lightning Console permission set license to enable the Lightning Console User permission.

Note
Note You can assign the Lightning Console permission set license only to users with a Salesforce Platform license. For example, you can’t assign the Lightning Console permission set license to users with Customer Community, Customer Community Plus, and Partner Community licenses. For more information about which user licenses and products can purchase this permission set license, contact your Salesforce account executive.

To add profiles to a Lightning console app, go to App Manager in Setup and edit the console app.

 
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