Loading
The online Trailblazer Community becomes read-only Oct 30, 2026Read More
Important Advisory: iOS Update Impacting CG Mobile ApplicationRead More
Salesforce Console
Omni-Channel Component for Lightning Console Apps

Omni-Channel Component for Lightning Console Apps

The Omni-Channel component lets your Lightning console users receive work requests routed through Omni-Channel.

Required Editions

Lightning Service Console is available in: Lightning Experience
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions with Service Cloud

Agents can use the Omni-Channel component in a sidebar layout (recommended) or in the utility-bar footer to set their presence status and accept or decline work depending on their Omni-Channel settings.

 
Loading
Salesforce Help | Article