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Salesforce Console
View the History of Actions

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View the History of Actions

The History tab on the Actions & Recommendations component shows the life cycle of actions for the record. In a handoff, the history can help you identify gaps and what step to take next.

Required Editions

Available in: Lightning Experience

Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions

Lightning console apps are available for an extra cost to users with Salesforce Platform user licenses for certain products. Some restrictions apply. For pricing details, contact your Salesforce account executive.

Click the History tab on the Actions & Recommendations component.

The history shows which actions were launched, by which agents, and when each one was started, paused, resumed, and completed. The history shows up to 20 actions at a time.

Filter the list to see actions by status. For example, you can set the filter to Completed to see actions that were completed. The filter only applies to the last 200 actions.

The History tab shows the life cycle of actions.
 
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