Best Practices for Customizing the Lightning Service Console

From the App Manager page in Setup, you can edit and customize your app basics. The only thing you can’t change is the app’s Developer Name. We recommend that you:

• Update the name, description, and branding for the app
• Add other items, such as quick text, macros, products, and contracts (the Service Console app includes cases, contacts, accounts, reports, dashboards, chatter, and Home by default)
• Add other utilities, such as an Open CTI softphone, Omni-Channel, Macros, and Customer Insights
• Assign the app to the appropriate user profiles, like your service agent profiles
  

  Note The Service Console app is automatically assigned to all standard and custom user profiles. You can modify these assignments to make sure that only the right people have access to the app.

When you’re ready to customize the Lightning pages in your console, use the Lightning App Builder to create record pages.