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Salesforce Console
Default Components in Service Console Versions

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Default Components in Service Console Versions

Each version of the service console is equipped with a specific set of navigation tabs and utilities, by default. If needed, you can customize the components in the service console.

Required Editions

Lightning Service Console is available in: Lightning Experience
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions with Service Cloud
Service Setup Assistant is available in: Lightning Experience
Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions in orgs created before Spring '26

For example, the Service Setup Assistant Console contains these navigation tabs (1) and utilities (2), by default.

Service Setup Assistant console with default navigation tabs and utilities

This table lists the default navigation tabs available in each version of the service console.

Component Foundations Service Console Service Setup Assistant Console* Lightning Service Console
Accounts Checkmark Checkmark Checkmark
All sites Unchecked Checkmark Unchecked
Analytics Checkmark Unchecked Checkmark
Cases Checkmark Checkmark Checkmark
Change requests Checkmark Unchecked Checkmark
Chat transcripts Unchecked Checkmark Unchecked
Chatter Checkmark Unchecked Checkmark
CMS workspaces Unchecked Checkmark Unchecked
Contacts Checkmark Checkmark Checkmark
Dashboard Checkmark Unchecked Checkmark
Email templates Checkmark Unchecked Unchecked
Home Unchecked Checkmark Unchecked
Incidents Checkmark Unchecked Checkmark
List emails Checkmark Unchecked Unchecked
Macros Checkmark Checkmark Unchecked
Messaging sessions Checkmark Checkmark Unchecked
Omni Supervisor (Lightning) Checkmark Unchecked Unchecked
Omni Supervisor (Salesforce Classic) Unchecked Checkmark Unchecked
Problems Checkmark Unchecked Checkmark
Quick text Checkmark Checkmark Unchecked
Reports Checkmark Unchecked Checkmark
Surveys Unchecked Checkmark Unchecked

This table lists the default utilities available in each version of the service console.

Component Foundations Service Console Service Setup Assistant Console Lightning Service Console
History Checkmark Checkmark Checkmark
Incident alerts Unchecked Checkmark Checkmark
Macros Checkmark Checkmark Unchecked
Notes Checkmark Checkmark Checkmark
Omni-channel Checkmark Checkmark Unchecked

* The Service Setup Assistant is available only in orgs created before Spring '26.

See Also

 
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