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Console Version Support
The availability of console versions depends on your setup, the Salesforce products you use, and their edition.
Required Editions
| Lightning Service Console is available in: Lightning Experience |
| Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions with Service Cloud |
| Service Setup Assistant is available in: Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions in orgs created before Spring '26 |
This table indicates which service console versions are supported and which are added immediately after setup for various scenarios. Not all supported console versions are automatically added for you.
| Scenario | Foundations Service Console | Service Setup Assistant Console* | Lightning Service Console |
|---|---|---|---|
| Enterprise or Unlimited Edition with Agentforce Sales (formerly Sales Cloud) | Not supported | Supported | Not supported |
| Enterprise or Unlimited Edition with Agentforce Service (formerly Service Cloud) | Not supported | Supported | Supported and auto-added |
| CRM Enterprise or Unlimited Edition | Not supported | Supported | Supported and auto-added |
| Pro Suite (applies specifically to Salesforce orgs created before August 21, 2024 in North America or August 22, 2024 in other regions) | Supported and auto-added | Supported | Not supported |
| Pro Suite (applies specifically to Salesforce orgs created on or after August 21, 2024 in North America or August 22, 2024 in other regions) | Supported and auto-added | Not supported | Not supported |
| Starter | Not supported | Not supported | Not supported |
* The Service Setup Assistant is available only in orgs created before Spring '26.
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