The service console is the primary application used by customer service agents and
supervisors. Salesforce offers multiple console versions, including the Foundations Service
Console and Lightning Service Console. Each version comes with different default components for
the console and Case page layouts.
Required Editions
Lightning Service Console is available in: Lightning Experience
Available in: Essentials, Professional, Enterprise,
Performance, Unlimited, and Developer Editions with Service
Cloud
Service Setup Assistant is available in: Lightning Experience
Available in: Professional, Enterprise, Performance,
Unlimited, and Developer Editions in orgs created before Spring
'26
Foundations Service Console
Service Setup Assistant Console*
Lightning Service Console
* The Service Setup Assistant is available only in orgs created before Spring '26.
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