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Add Contact Requests to Experience Cloud Sites
In Experience Builder, add a contact request flow to your Experience Cloud site so site members can request that customer support contact them.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To add the contact request flow to your Experience Cloud site: | View Setup and Configuration AND Create and Set Up Experiences |
Before you can add the flow to your site, create a contact request flow.
Important Contact Request works in public Experience Cloud sites and sites that require
authentication. Make sure that your site users have the Run Flows permission, including your
Guest User profile that’s used in public sites. Without this permission, members won’t see
the button or the form to submit contact requests.
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Open Experience Builder in one of the following ways.
- In Setup, enter Digital Experiences in the Quick Find box and select All Sites. Then, click Builder next to the name of a site.
- In Experience Workspaces, from the global header menu, select Experience Workspaces | Builder.
- In an Experience Cloud site, click Experience Builder in the profile menu.
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Add one of the following components.
- Contact Request Button & Flow—Users can click a button and detail their issue in a popup form.
- Flow—Your flow is embedded in the page, and users see the flow’s first screen when the page loads.
These components are supported in the following templates: Customer Account Portal, Customer Service, Partner Central, and Build Your Own. The Flow component is also supported in the Help Center template.
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In the component’s properties, specify the contact request flow.
Only active screen flows are supported. The Contact Request Button & Flow component works only with flows that use the type Contact Request.
- Optionally, customize the button label and styling of the component.
- Save and publish your changes.
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