Skills identify your agents’ areas of expertise. When you assign an agent to a skill,
that agent receives chat requests that are related to the agent’s skill areas.
Required Editions
Available in: Lightning Experience, Enterprise, and Unlimited Editions
From Setup, in the Quick Find box, enter Skills, and then select Service | Chat | Skills.
Click New.
For the name of the skill, enter Concierge Bot Skill, and save your
work.
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