Holidays let you specify the dates and times your customer
support team is unavailable. There are a few guidelines to keep in
mind as you set up and work with holidays.
You can associate up to 1000 holidays with
each set of business hours.
In Business Hours setup, you can use Create New Holiday to define a custom
holiday. After you save the custom holiday, the Holidays page is displayed in
the Salesforce Classic layout. When you close the page, you will return to the
Salesforce Lightning interface.
Holidays automatically acquire the time zone of the business hours
with which they are associated. For example if you associate a holiday
to business hours that are in Pacific Standard Time, the holiday will
take effect for those business hours in Pacific Standard Time
You can only add business hours marked as Active to holidays.
Holiday names don’t need to be unique. For example, you
could create multiple holidays named New Year's Day.
Currently, report results do not take holidays into account.
If you schedule a holiday to recur on a specific day of every
month, the holiday will only recur on months that have that specific
day. For example, if you schedule a holiday on the 31st day of every
month, then the holiday will only recur on months that have 31 days.
If you want a holiday to recur on the last day of every month, choose
last from the On day of every month drop-down
list.
All users, even those without the “View Setup and Configuration”
user permission, can view holidays via the API.
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