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            Translate a Service Email

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            Translate a Service Email

            Translate end user emails and send translated replies in the case feed or email composer.

            Required Editions

            View supported editions.
            User Permissions Needed
            To translate inbound emails in the case feed and email replies in the email composer: Real-Time Translations for Service Email permission set AND Translate Service Emails permission

            Translate Emails in the Case Feed

            To read an email in your preferred language, translate it in the case feed.

            1. On the Cases tab, click a case number to open an email exchange in the case feed.
            2. Click the arrow to the right of an email, and select Translate Email Body.
              Case feed with Translate email body highlighted.
            3. Review the translated version of the email.
              Translated email in case feed.

            Translate Emails in the Email Composer

            To reply to an email in your preferred language, translate your response in the Email Composer and then send it.

            1. Highlight the text that you want to translate. This should be text above the previously quoted email.
              Email composer with text highlighted, ready to translate.
            2. Click the Translate button in the email toolbar.
              Email composer with translate button highlighted.
            3. Review the translated version of the highlighted text in the modal, and click Insert.
              Email composer with translation preview modal open.
            4. Make final edits to your response, and send it.
              Email composer with translated response ready to send.
             
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