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            Embedded Chat Cookies

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            Embedded Chat Cookies

            Embedded Chat uses cookies to improve functionality and accelerate processing times. By saving a user’s settings, cookies can enhance the user’s experience and the performance of your Embedded Service.

            Required Editions

            View supported editions.
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

            Salesforce doesn’t currently provide out-of-the-box functionality for end-user cookie consent management for Embedded Service. The platform is compatible with many existing third-party solutions. We recommend that you work with your internal IT teams or consult your implementation partners to identify the right solution for your organization’s needs.

            Embedded Service collects two different types of cookies:

            • Required: Strictly necessary for the website to work correctly
            • Functional: Used for analytics and performance
            Note
            Note Even though Embedded Service can run without the use of a functional cookie, site functionality can be reduced, depending on a cookie’s purpose.

            This table describes the Embedded Service cookies collected by Salesforce.

            Cookies for All Users
            Cookie Name Duration Cookie Type Description
            BrowserId 1 year Required Used for security protections. Rendered on a subset of Salesforce domains, including .salesforce.com, .force.com, and the domains for Salesforce login pages, Lightning pages, and Experience Cloud sites.
            sfdc-stream 3 hours Required Routes server requests within the Salesforce infrastructure for persistent sessions.
            force-proxy-stream 3 hours Required Ensures user requests hit the same Salesforce proxy host to temporarily retrieve content from cache.
            liveagent_sid Session Functional Captures a unique pseudonymous ID for a specific browser session during chat. Embedded Service functionality isn’t affected without this cookie.
            liveagent_invite_rejected_[id] Session Functional Remembers the rules set by an admin to hide a chat invite button after a visitor accepts or rejects it. Without the cookie, the button repeatedly appears when triggered.
            language Session Functional Identifies the language for custom components, surveys, and flows, which support multiple languages. Without this cookie, translations for custom features can appear incorrectly.

            See Also

             
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