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            Create an Enhanced Chat v2 Deployment for an Existing Messaging Channel

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            Create an Enhanced Chat v2 Deployment for an Existing Messaging Channel

            If you have an established Messaging Channel, you can create a new Enhanced Chat v2 deployment and add it to the existing channel.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Standard and Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            User Permissions Needed
            To create and edit an Enhanced Chat v2 deployment:

            Customize Application

            AND

            Modify Metadata Through Metadata API Functions
            Note
            Note After you create a messaging channel, you can add additional deployments to it. If you deploy both Enhanced Chat v1 and v2 on the same website, messages may fail to appear in the Enhanced Chat v1 version. This is especially true for Lightning Types, as Enhanced Chat v1 does not support them. We recommend against mixing v1 and v2 deployments on the same domain to prevent unexpected behavior.

            To review the deployments currently associated with a messaging channel, go to Messaging Settings in Setup and click the name of a channel. Scroll down to the Embedded Service Deployments list.

            1. Enable digital experiences in your org.
            2. From Setup, in the Quick Find box, enter Embedded Service Deployments, and select Embedded Service Deployments.
            3. Click the New Deployment button. Choose your conversation type, Enhanced Chat.
            4. Select Web as the deployment destination for your channel.
            5. Name your Embedded Service deployment, which creates the API Name.
            6. Enter the top level Domain name of the website, such as example.com. This name covers any subdomains of the URL, such as help.example.com. For an Experience Builder or Commerce Cloud site deployment, go to Domains in Setup, and copy the Experience Cloud Site Domain.
              1. To change the domain that’s associated with your embedded service deployment, go to Setup | User Interface | Sites and Domains | Sites, and select your site from the Site Label column. Your site is formatted as ESW_[deploymentname]_[numbers]. Under Trusted Domains for Inline Frames, find the domain or subdomain that you want to change, and click Edit. Save your changes.
            7. Select the Messaging Channel you created in Messaging Settings and add to the deployment.
            8. Save your work.
            9. Click Switch to v2.
            10. Click Switch & Publish.
            11. To ensure that Enhanced Chat continues to work optimally, always republish your deployment after testing newly added features.
             
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