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            What’s Enhanced Chat v2?

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            What’s Enhanced Chat v2?

            Enhanced Chat v2 is a new customer interface for Enhanced Chat that's optimized for modernized features and agentic use cases, including multimodal experiences.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel

            Enhanced Chat v2 offers these key features and capabilities.

            • Modern Interaction Experience: Adopt a refreshed, Agentforce-style branding designed to be modern out of the box.
            • Custom Content: Define and render standard and Custom Lightning Types, allowing you to showcase custom Lightning Web Components within a chat.
            • Agentic Features: Support advanced features for agents, such as token streaming and Agentforce Voice.
            • Performance: Experience improved chat window loading times.
            • Context Events API: Enable the passing of user session details, such as current page URL and search activity, to the agent by supporting context events through utlAPI.

            Moving from your Enhanced Chat deployments from v1 to v2 is optional. For more information about supported features in each version, see Compare Enhanced Chat v1 to Enhanced Chat v2.

            • Compare Enhanced Chat v1 to Enhanced Chat v2
              Review the tables to learn what is and isn’t available in the Enhanced Chat v2. We’ve broken features out by what’s available in Messaging Channel Settings, Embedded Service Deployment Settings, and Additional Features.
            • Switch to Enhanced Chat v2
              Ready to make the switch to Enhanced Chat v2? Check out our paths to success.
             
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