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            Personalize the Enhanced Chat v2 UI with Custom Lightning Types

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            Personalize the Enhanced Chat v2 UI with Custom Lightning Types

            Custom Lightning types enable you to customize the chat UI in Lightning Experience.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel

            Review the high-level process for creating a custom lightning type.

            1. Create a custom Lightning type bundle in Setup.
            2. Configure the Lightning type components:
              1. Customize how user input is collected by defining the input component.
              2. Customize how data is presented to the user by defining the output component.
            3. Integrate the custom Lightning type into your agent action. See Create a Custom Lightning Type for Agent Actions.
            4. Deploy your custom Lightning type bundle to Lightning experience.
             
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            Salesforce Help | Article