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            Switch to Enhanced Chat v2

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            Switch to Enhanced Chat v2

            Ready to make the switch to Enhanced Chat v2? Check out our paths to success.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            Use Case Steps to Take
            • Brand new to messaging
            • Curious about AI Agents
            		 Set up an Enhanced Chat Messaging Channel and Deployment, then switch to v2.
            • Already has a messaging channel
            • Curious about AI Agents
            		 Create an Enhanced Chat deployment, add it to an existing messaging channel, then switch to v2.
             
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            Salesforce Help | Article