Work with Entitlements

Entitlements help you determine if your customers are eligible for support so you can create support records like cases or work orders for them.

• Guidelines for Working with Entitlements
  Entitlements in Salesforce specify whether a customer is entitled to customer support. Learn how to perform common actions on entitlements.
• Verify Entitlements
  Each entitlement in Salesforce is associated with a specific account. Verify that a customer is entitled to customer support before you create or update a case or work order.
• Entitlements: Terms to Know
  Learn useful terms related to entitlement features in Salesforce.
• Entitlement Fields
  Entitlements have the following fields. Sometimes you can't see or edit certain fields because of your page layout and field-level security settings.