Configure the Employee Portal Service Catalog Component
On the Alumni Portal site, customize the Service Catalog page by configuring the
Employee Portal Service Catalog component. Alumni use this component to submit service
requests.
To access the Employee Portal Service Catalog component:
ProductCatalogManagementCCPsl
Before you configure the Employee Portal Service Catalog component, create service
processes and sync them with Product Catalog Management. See Service Process Studio.
In Product Catalog
Management, create a catalog and categories. Assign service processes or products to the
categories. See Product Catalog Management.
From Setup, in the Quick Find box, enter All Sites, and then
select All Sites.
Next to the name of your Alumni Portal site, click
Builder.
From Home, click Service Catalog in the builder page menu.
In the builder canvas, click Employee Portal Service
Catalog.
Enter the record ID.
The Record Id field is populated with {!recordId} by default. If you add the Employee
Portal Service Catalog component to catalog pages and want the Record Id value to be
automatically populated at runtime based on the user-selected catalog, retain {!recordId}
as the value. If you add the component to any other page, enter the unique ID of a catalog
in the Record Id field. See Locate the Unique ID of a Record in
Salesforce.
In the Employee Portal Service Catalog window, type custom titles in the Component
Title and All Services Tab Title fields.
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