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            Email-to-Case Setup

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            Email-to-Case Setup

            Enable your alumni to submit cases through emails. Email-to-case automatically creates cases from emails. Alumni can seek support without logging in to the Alumni Portal site.

            Required Editions

            View supported editions.

            To set up Email-to-Case, perform these tasks:

            • Turn on Email-to-Case.
            • Configure Email-to-Case.
            • Add routing addresses.

            See Set Up Email-to-Case.

             
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            Salesforce Help | Article