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            Refer to Knowledge Articles to Resolve Issues

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            Refer to Knowledge Articles to Resolve Issues

            Before raising a support request, access the collection of knowledge articles in Knowledge Center and check whether a quick solution for your issues is available.

            Required Editions

            View supported editions.
            User Permissions Needed
            To access knowledge articles: Knowledge User
            1. On the navigation menu, click Help Center.
            2. Click Knowledge Center.
              Apart from the Global Search Box, the Knowledge Center page also shows featured topics and trending articles.
            3. Type a search keyword in the Global Search Box, and then press the enter (Windows) or return (Mac) key.
            4. Click a knowledge article to read it.
              The knowledge article page shows related articles on the right side bar.
            5. If you need further support, click Contact Support to create a case.
            6. To create a case, fill the case form.
              After filling the form, click anywhere on the page to see relevant articles listed on the right side
            7. Click Submit.
              Navigate to the My Cases page to view the case.
             
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