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            Manage Cases

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Manage Cases

            As alumni, view, search, and create cases on the My Cases page.

            Required Editions

            View supported editions.
            User Permissions Needed
            To manage cases: Alumni Portal Community User

            View Your Cases

            1. On the navigation menu, click Help Center.
            2. Click My Cases.
              The My Cases page shows a list view of your cases.
            3. Click a case number.
              The Case Detail page opens. You can view the case details and contact the service representative through Chatter. Use the search feature to find a specific case.

            Create a Case

            1. On the navigation menu, click Help Center.
            2. Click My Cases.
            3. To create a case, click New.
            4. Fill the case form, and save your changes.
              The case details page opens.
             
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            Salesforce Help | Article