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          Salesforce Knowledge Enablement

          Salesforce Knowledge Enablement

          Employee Service uses Salesforce Knowledge to help alumni access knowledge articles in Alumni Portal. Your alumni can read the articles to find answers and solutions to their issues.

          Required Editions

          View supported editions.

          To enable Salesforce Knowledge, you must perform these tasks:

          • Assign permissions to user profiles
          • Enable topics for articles
          • Map articles to topics
          • Enable voting on articles
          • Add the Knowledge tab
          • Publish your changes

          See Enable Salesforce Knowledge in Your Experience Cloud Site.

           
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