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Service

Employee Feedback Management

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Employee Feedback Management

To improve the HR service experience, configure Salesforce Surveys to send a survey automatically to an employee when their case is closed. To view the survey responses, build a report and dashboard.

Required Editions

View supported editions.

Set Up a Case Closure Survey
To automatically send a survey to employees after their case is closed, enable Surveys and specify an employee feedback survey.
Create a Report and Dashboard to View Survey Responses
To view the case closure survey responses, create a report type and then create a report and dashboard.

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