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            Get Enablement Program Tool

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            Get Enablement Program Tool

            Employees use this tool to fetch the employee enablement programs that they are enrolled in, as well as those their direct reportees are enrolled in. You need to provide the full username (first name and last name) for this tool to work. If a manager has more than 2 reportees with the same first and last name, the tool will not work and may bring data for any one of them.

            Required Editions

            View supported editions.
            User Permissions Needed  
            To build and manage Service Agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application

            Tool Details

            To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

            The Get Enablement Program tool fetches employee enablement program details for up to 3 reportees per manager. For each reportee, the tool fetches details for up to 10 employee enablement programs.

            To fetch employee enablement program details, this tool can handle up to 3 reportees per manager. It can retrieve details for up to 10 enablement programs for all 3 reportees. If the user requests all enablement programs or details about a specific program, the Tool will only fetch the metadata, not the assignee details or progress details for each program.

            To ensure managers can view the enablement program data of their direct reportees, create sharing settings that give managers access to the employee records of their reportees. This ensures that managers can see the necessary data for their direct reports.

            API Name GetEnablementProgram
            Tool Type Standard
            Reference Tool Type Standard invocable Tool
            Reference Tool Get Enablement Program
            Inputs Filters (mandatory), User IDs, Program Name
            Outputs Program Summary
            Does this Tool execute one or more prompt templates? No

            Examples of Utterances that Trigger This Tool

            • “Get me my completed enablement tasks and enablement programs.”
            • “Get all the in-progress programs.”
            • "Get all the tasks assigned to my reportees."
             
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