Loading
Feature Disruption - Service Cloud VoiceRead More
Feature degradation | Gmail Email delivery failureRead More
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Guiding Employees Through Work.com to HR Service Migration

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Guiding Employees Through Work.com to HR Service Migration

            Provide adequate guidance to your employees and successfully take them through the migration process.

            Required Editions

            View supported editions.

            Give sufficient time to employees to process the service catalog requests submitted through Work.com. Guide the employees on the new service process requests that they must use in instead of the existing out-of-the-box service process requests in Work.com.

            You can’t use Work.com service catalog requests in . However, you can create service processes by using Service Process Studio. See Service Process Studio.

            Also, guide your employees to the features that they can use as alternatives to the existing Work.com features. This table shows the alternative features available in .

            Work.com Features Alternative Features
            Concierge Search for knowledge search Experience Cloud Search See Configure Search Functionality in Experience Cloud Sites.
            Employee-Service rep Pane for viewing employee data when service reps interact with employees Employee Profile Card See Configure Employee Profile Card Component.
            Service Catalog Builder to define and organize service catalog items and fulfillment flows Service Process Studio See Service Process Studio.
            Service Catalog Runtime - Employee for enabling employees to search for and submit service catalog requests and communicate with service reps about the requests Employee Portal Service Catalog See Configure the Employee Portal Service Catalog Component.
            Concierge Bot Embedded Messaging (Case Management Bot) See Embedded Messaging Set Up.
            Employee Transitions Employee Enablement Program See Employee Enablement Program Setup.
             
            Loading
            Salesforce Help | Article