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            HR Service Analytics with Service Insights

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            HR Service Analytics with Service Insights

            Help your HR leadership enhance their service delivery by giving them real-time data visualizations in Service Insights dashboards. The dashboards provide metrics that show the trends for case performance and satisfaction scores, enhancing effective case management and service operations.

            Required Editions

            View supported editions.

            To set up Service Insights, perform these tasks:

            • Create a Data 360 Salesforce CRM Connection for Service Insights.
            • Ensure your Service features are enabled for Service Insights.
            • Update the Data Cloud Salesforce Connector Permission Set.
            • Install the Service data kit for Service Insights.
            • Install Service Insights.

            See Improve Operations with Service Insights.

             
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            Salesforce Help | Article