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            Employee Support with HR Service Console

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            Employee Support with HR Service Console

            Service representatives can use HR Service Console as a one-stop solution for human resource (HR) service delivery. The service representatives can create, update, and delete employee records; get a comprehensive understanding of employees; communicate with employees; get insights from reports and dashboard; create and track cases; resolve service requests; and manage knowledge articles.

            Required Editions

            View supported editions.

            The HR Service Console app includes a Home page and several list views and tools designed to support service representatives efficiently deliver HR services to employees. The key sections of HR Service Console are:

            • Home
            • Cases
            • Employees
            • Chatter
            • Reports
            • Dashboards
            • Knowledge
            • HR Service Console Features
              The Home page is the main landing page after you log in. It provides service representatives a quick overview of the cases assigned to them.
            • Manage Cases
              As a service representative, you can view and manage employee cases.
            • Manage Employees
              Through HR Service Console, access employee records and information to understand and resolve their issues. You can create, update, and delete the employee records.
            • Interact with Employees
              In HR Service Console, chat with employees to answer their queries and resolve their issues.
             
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