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            Set Up Knowledge

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            1. Salesforce Help
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            3. Agentforce Service

            Set Up Knowledge

            HR Service uses Salesforce Knowledge to help service representatives manage knowledge articles in HR Service Console. Your service representatives can author, publish, and manage the articles to help employees find answers and solutions to their issues.

            Required Editions

            View supported editions.

            To set up Salesforce Knowledge, you must complete a series of steps. See Create a Knowledge Base with Salesforce Knowledge.

             
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            Salesforce Help | Article