Loading
Feature Disruption - Service Cloud VoiceRead More
Feature degradation | Gmail Email delivery failureRead More
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Set Up a Case Closure Survey

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Set Up a Case Closure Survey

            To automatically send a survey to employees after their case is closed, enable Surveys and specify an employee feedback survey.

            Required Editions

            View supported editions.
            User Permissions Needed
            To enable Surveys: System Administrator profile
            To create a survey: Permissions to create surveys
            1. Enable Surveys.
            2. Create an employee feedback survey.
            3. From Setup, in the Quick Find box, enter Support Settings, and then select Support Settings.
            4. Click Edit.
            5. In the Customer Feedback Survey field, select the feedback survey you created earlier.
            6. In the Email for Automated Case User Notifications, enter an email address to which failure messages for the System User are sent.
             
            Loading
            Salesforce Help | Article