Loading
Feature Degradation | Agentforce Voice Read More
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Update Employee Profile Tool

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Update Employee Profile Tool

            Employees use this tool to update their profile information, such as first name, last name, mobile number, address, city, country, email address, province or state, postal or zip code, and pronouns.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Employee Service
            User Permissions Needed  
            To build and manage Service Agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application

            Tool Details

            To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

            API Name UpdateEmployeeProfile
            Tool Type Standard
            Reference Tool Type Flow
            Reference Tool Update Employee Profile
            Inputs First Name, Last Name, Mobile Number, Address, City, Country, Email Address, Province or State, Postal or Zip Code, Pronouns, Service Process Name (Update the Service Process Name in the instructions under the Update Profile topic)
            Outputs Status Message, Case Number
            Does this tool execute one or more prompt templates? No

            Examples of Utterances that Trigger This Tool

            • “Update my phone number to (780) 555-1234.”
            • “Update my address to 1234, Pineview Drive, NW, Edmonton, Alberta T5K 3B7, Canada.”
              Note
              Note The full address, including Address Line, City, State, Country, and Zip Code, must be provided. Individual components of the address cannot be updated separately. Or The full address, including address line, city, state, country, and zip code, must be provided. Individual components of the address cannot be updated separately.
            • “Update my last name to Doe.”
             
            Loading
            Salesforce Help | Article