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HR Service Console Features

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HR Service Console Features

The Home page is the main landing page after you log in. It provides service representatives a quick overview of the cases assigned to them.

HR Service Console Home page

Key features of the Home page are:

Employee Portal Dashboard (1): The dashboard provides a visual summary of the cases assigned to a service representative. The dashboard shows case information from these reports:
- My Cases: The count of the cases assigned to the service representative.
- Cases By Priority: The count of cases by priority.
- Cases By Type: The count of cases by type.
- Average Resolution Time: The average resolution time for cases by case origin.
You can view a report by clicking View Report on a dashboard tile or by opening the Reports page from the navigation menu and clicking a report.
Note Only admins can edit the dashboard to show relevant reports.
My Cases list view (2): The list view shows the recent cases assigned to you. Clicking a case opens the case record page.