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            Find Answers in Dynamic Q&A

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            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Find Answers in Dynamic Q&A

            BGet quick answers to your questions in the Dynamic Q&A section of the knowledge article page. If you can't find what you need, start a live chat instantly for further assistance.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions
            Available in: Aura and LWR Experience Cloud Sites
            Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce Service Agent add-on

            Before you begin make sure, you've completed theses steps.

            • The agent selected for Dynamic Q&A is configured with an Agent User that has minimal permissions and object access to prevent misuse.
            • Verify that the Agent is associated with a General FAQ topic built on publicly available knowledge articles.
            • Confirm that you have View Agents permission to configure ASA agents on the Self-Service AI Experiences page.
            • Choose the agent carefully because the answers are generated by an agent that runs in the Agent User context.
            • Make sure that a Data Cloud license is available.
            1. Open your Experience Cloud help site.
            2. Open a Knowledge Article in your help portal.
            3. Scroll down and click the Dynamic Q&A section.
            4. Select a question to expand and view its answer.
            5. If you don’t see what you need, click Have Questions? button to start a live chat session.
              Note
              Note The Have Questions? button appears only if either Quick Chat or Enhanced Chat is configured on the page, for LWR or Aura sites.

            See Also

             
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